Effective Date: 1 January 2026
Spray Foam Pioneer Service has been removing spray foam insulation across Croydon and Greater London since 2021. We're a local team, and we treat your details the same way we'd want ours treated. This policy explains what we collect, why we collect it, and how you can get in touch if you have any questions.
Information We Collect
When you call us on 0208 088 5341 or send us an enquiry, we collect your name, phone number, email address and the property address where the work is needed. We also note details about your property and the spray foam removal job so we can give you an accurate price.
If you visit our website, we collect basic technical information such as your IP address, browser type and the pages you look at. We don't ask for anything more than we need to quote for your job and stay in touch about it.
How We Use Your Information
We use your details to answer your enquiry, arrange a survey of your property, and give you a clear price for removing the spray foam. We also use them to schedule the work, keep you updated on the day, and follow up afterwards to make sure you're happy.
If you've asked us to, we'll send you occasional updates about our services. You can tell us to stop at any time by calling or emailing, and we'll take you off the list.
Cookies and Tracking
Our website uses cookies to help it run properly and to understand which pages are useful to visitors. These are small text files stored on your device. They don't identify you personally.
You can set your browser to refuse cookies if you prefer. Some parts of the site may not work as smoothly if you do, but you'll still be able to call or email us as normal.
Analytics and Third-Party Tools
We use standard analytics tools to see how many people visit our website and which pages they find helpful. This information is aggregated and doesn't identify you.
We may also use third-party services for things like map directions or online forms. These providers have their own privacy policies, and we only share what's needed for the service to work.
Data Sharing and Disclosure
We don't sell your personal information to anyone. We only share it with people who need it to deliver your job, such as our removal technicians and, where relevant, a trusted subcontractor working on our behalf.
We may share information if the law requires it, or to protect our rights and the safety of our team and customers. That's it.
Data Retention
We keep your details for as long as we need them to complete your job and to meet our legal and accounting obligations. After that, we delete or anonymise them.
If you've asked us not to contact you again, we'll keep a note of that so we don't. You can ask us to delete your information at any time, and we'll do so unless we're required to keep it by law.
Data Security
We store your information securely and limit access to the people in our team who need it to do their jobs. We use reputable systems and take reasonable steps to protect your details from loss, misuse or unauthorised access.
No system is completely risk-free, but we take this seriously and review how we handle data regularly.
Your Rights
You have the right to ask what personal information we hold about you, to have it corrected if it's wrong, and to ask us to delete it. You can also object to how we use it or ask us to restrict what we do with it.
To make a request, just call us on 0208 088 5341 or email us. We'll respond promptly and explain anything you're unsure about. If you're not happy with our response, you can complain to the Information Commissioner's Office (ICO).
Children's Privacy
Our services are for homeowners and property professionals, not children. We don't knowingly collect information from anyone under 16.
If you believe a child has given us their details, contact us and we'll remove the information straight away.
Changes to This Policy
We may update this policy from time to time to reflect changes in how we work or in the law. The effective date at the top of this page will always show the latest version.
If we make a significant change, we'll make it clear on our website. You're always welcome to call us if you'd like to check anything.
Privacy Contact
Email: info@sprayfoampioneerservice.co.uk
Phone: 0208 088 5341
Address: Spray Foam Pioneer Service, Croydon, Greater London, United Kingdom